Frequently Asked Questions
Everything you need to know about your Rope Access Equip order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear sooner.
What is your return policy for apparel and gear?
We offer a 30-day return policy on all unworn clothing and unused equipment. Items must be in their original packaging with all tags attached to qualify for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our charts, as high-performance fit can vary by style.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your specific location.
Are your products covered by a warranty?
All Rope Access Equip products are backed by a one-year manufacturer warranty against defects in materials and workmanship to ensure your total satisfaction.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.