Returns & Exchanges

At Rope Access Equip, we want you to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags remain attached and the product is in its original condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.